Terms & Agreement

1. What LOADLANE Is

LOADLANE is a technology marketplace that connects shippers with truck drivers and fleet owners. We are not a freight forwarder, carrier, logistics operator, or customs broker. We do not own trucks, employ drivers, or take custody of any cargo at any time. The contract of carriage is formed directly and exclusively between the shipper and the driver. LOADLANE is not a party to that agreement.

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2. Cargo Liability & Transport Responsibility

For drivers and fleet owners: Once you accept a job and take possession of the cargo, you assume full responsibility for its safe and on-time delivery. Any loss, damage, theft, or shortage during transit is your liability, not LOADLANE’s.

Accidents: If an accident occurs during transport, it is the driver’s responsibility to file insurance and cargo claims. LOADLANE has no liability for physical damage to cargo, vehicles, third parties, or property arising from any road incident.

Delays: If a delay causes cargo to miss a vessel, a customs deadline, or any other time commitment, that is a matter solely between the driver and the shipper. LOADLANE accepts no liability for any consequential or indirect loss arising from late delivery.

For shippers: You are responsible for ensuring cargo is properly packed, declared, and insured before handover to the driver. LOADLANE is not responsible for damage caused by inadequate packaging or undisclosed cargo characteristics.

Both parties are responsible for agreeing on cargo insurance before a job begins. LOADLANE strongly recommends that drivers hold valid cargo-in-transit insurance at all times.

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3. Prohibited Goods & Illegal Cargo

You must not use LOADLANE to arrange the transport of narcotics, controlled substances, weapons, stolen goods, counterfeit products, or any other goods that are illegal under Thai law or the law of any transit or destination country.

LOADLANE verifies account identity and business registration but does not and cannot inspect cargo. We are a digital platform, not a customs authority or law enforcement agency. If a shipment arranged through LOADLANE is found to contain illegal goods, full legal responsibility rests entirely and solely with the shipper and/or the driver involved.

LOADLANE will fully cooperate with the Royal Thai Police, Thai Customs Department, the Office of the Narcotics Control Board (ONCB), and any other lawful authority in any investigation. Accounts linked to illegal cargo will be permanently suspended and reported to the relevant authorities without notice.

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4. Anti-Fraud & Anti-Money Laundering

You must not use LOADLANE to facilitate fraud, money laundering, tax evasion, or any activity that violates the Anti-Money Laundering Act B.E. 2542 or any other applicable law. This includes creating fake accounts, submitting false business or identity documents, manipulating bids, or processing payments that do not reflect real freight services.

All information you provided during registration — your name, ID card, business registration, vehicle papers, bank account, and address — must be true, accurate, complete, and your own. Providing false information is a criminal offence and will result in immediate account suspension and referral to authorities.

LOADLANE reserves the right to freeze payments and report suspicious transactions to the Anti-Money Laundering Office (AMLO) at any time without prior notice.

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5. Bank Account & Payments

The bank account you registered must belong to you personally (for individual drivers) or to your business (for fleet owners). The account name must match your registered name or business name exactly. Payments made to an unmatched account name may be rejected by the receiving bank and LOADLANE accepts no liability for such rejections.

Payment disputes between shippers and drivers are a matter between those two parties. LOADLANE may attempt to mediate as a courtesy but is not obligated to resolve payment disagreements and cannot be held liable for any unresolved dispute.

The LOADLANE platform service fee on completed jobs is non-refundable once a job is marked complete by both parties.

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5.1 Cancellation & Refund Policy

Cancellation by the shipper (customer). A posted job may be cancelled free of charge at any time before a driver’s offer is accepted. After an offer is accepted, the shipper may still cancel — for example where the parties cannot agree on pickup time or other trip details — by notifying the driver through the job chat, at any point before the truck arrives at the empty container depot (or the first pickup point for non-container trips). Repeated late cancellations may lead to account suspension.

Cancellation by the driver. A driver who cannot perform an accepted job must notify the shipper through the job chat immediately so the job can be re-offered to other drivers. No payment is due for a job the driver did not perform. If, after acceptance, the shipper requests additional work, services, or conditions that were not stated in the job post — including any request involving extra charges — the driver may decline the change and, if no agreement is reached before the trip starts, cancel the job without penalty.

Point of no cancellation. Once the truck has arrived at the empty container depot (the trip’s tracking has advanced to the depot stage) or has otherwise begun performing the job, the job can no longer be cancelled by either party. The agreed freight remains payable, and any issue arising after this point is handled through the refund and dispute process below.

Refunds. Freight invoices are issued after delivery is completed and confirmed by the shipper, so payment is normally collected for a service already rendered. If a paid invoice is found to be incorrect — wrong amount, duplicate payment, or a service that was not actually provided — contact sales.team@myloadlane.com within 7 days of payment. Verified refunds are returned via the original payment method within 14 business days. The LOADLANE platform service fee is non-refundable once a job is marked complete by both parties, as stated above. Where a dispute concerns the freight service itself, LOADLANE will hold the disputed amount and mediate between the shipper and the driver before any payout or refund.

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6. Personal Data & Privacy (PDPA)

LOADLANE collects and processes your personal data — including your name, national ID, contact details, location data, and transaction history — to operate the platform, verify your identity, and comply with legal obligations. This is done in accordance with the Personal Data Protection Act B.E. 2562 (PDPA).

We do not sell your personal data to third parties. Verification documents are stored securely and accessed only by LOADLANE administrators and, where legally required, by authorised government agencies. You may request access to, correction of, or deletion of your personal data by contacting us at legal@myloadlane.com at any time.

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7. Account Rules & Suspension

LOADLANE may suspend or permanently terminate any account that violates these terms, engages in abusive or dishonest behaviour, files fraudulent bids, or is connected to any illegal activity — with or without prior notice.

LOADLANE reserves the right to update these terms at any time. Continued use of the platform after an update constitutes acceptance of the revised terms.

These terms are governed by the laws of the Kingdom of Thailand. Any disputes arising from use of the platform are subject to the exclusive jurisdiction of the Thai courts.